Sen Lin · Museum Guide · 中文

Museum Guide Support

Contact

For help, bug reports or ideas, open an issue on GitHub. You'll need a free GitHub account. Please say which device you're using and which museum and artwork the problem is on. Please don't post personal or payment details there.

Common questions

How do I listen to an artwork?

Open the artwork and tap Listen. The narration follows along in the text. Tap the play button next to any section heading to start from there, or tap Stop to end it.

Can I use it without a connection?

Yes. In Settings, under Offline download, download the recordings and full-size photos for the museum before you go. Without them, Listen streams the recording, and uses your device's own voice when you're offline.

Can I read in English and Chinese at the same time?

Yes. Turn on Show both languages in Settings. Artwork pages then show both languages paragraph by paragraph, and the narration uses the language you've picked.

The camera doesn't find my artwork

Fill the frame with the artwork, avoid strong reflections, and hold still for a moment. You can also pick the artwork from the suggestions at the bottom of the screen. Without Premium, you can open three artworks a day from the camera.

What does Premium include?

Unlimited artworks from the camera, your collections and notes synced through iCloud on every device, and no ads. It's available monthly or yearly.

How do I restore or cancel Premium?

To restore it on a new device, open Premium in the app and tap Restore Subscription, using the same Apple Account you subscribed with. To cancel, go to your device's Settings, tap your name, then Subscriptions. Cancelling stops the next renewal, and Premium keeps working until the end of the period you've paid for.

My collections aren't syncing

Make sure iCloud sync is on in the app's Settings, and that each device is signed in to iCloud with the same Apple Account. Changes can take a minute to appear on your other devices.

How do I change my ad choices?

In Settings, tap Ad privacy choices.

Privacy

See the Museum Guide Privacy Policy.